Privacy Policy

Last Updated: May 10, 2025

1. Introduction

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our EV charger installation inquiry service via WhatsApp Business API and related websites and services (collectively, the "Service").

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide when using our Service, including:

Name
Contact information (email address, phone number)
Address and location information
Information about your electric vehicle
Your communication with our AI assistant
Details about your electrical system and installation requirements

2.2 Automatically Collected Information

When you use our Service, we may automatically collect certain information, including:

Device information (IP address, browser type, operating system)
Usage patterns and interactions with our Service
Location information based on IP address or GPS data (with your consent)

3. How We Use Your Information

We use your information for the following purposes:

To provide and maintain our Service
To process and respond to your inquiries
To assess installation requirements and provide quotes
To schedule appointments and installation services
To improve our Service and develop new features
To communicate with you about our services
To comply with legal obligations

4. WhatsApp Messaging

Our Service uses WhatsApp Business API to communicate with you. By engaging with our service:

You consent to receive messages through WhatsApp
Your communication may be processed by AI systems to provide relevant responses
Standard WhatsApp policies also apply to these communications
Message history may be retained to provide continuity of service

5. Data Sharing and Disclosure

We may share your information with:

Service providers who help us deliver our services
Installers and technicians who fulfill installation requests
Legal and regulatory authorities when required by law
Business partners with your explicit consent

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

8. Your Rights

Depending on your location, you may have rights regarding your personal information, including:

Access to your personal information
Correction of inaccurate information
Deletion of your information
Restriction or objection to processing
Data portability

To exercise these rights, please contact us using the information provided below.

9. Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: adam@greenacquisition.io